Front Desk Coordinator – Ashtabula Office

Are you a team player with a passion for mental health, a big heart, and enjoy working in a dynamic, positive, fun, and family friendly environment where you can TAKE YOUR BIRTHDAY OFF TO CELEBRATE?

Then Family Pride is the place for you!

s are provided in clients’ homes, school, work, throughout the community, virtually, and at our office locations in Chardon and Ashtabula.

Family Pride of Northeast Ohio, Inc is currently looking for Front Desk Coordinator to support our Ashtabula Office location. Opportunity for a flexible schedule in the afternoons and evenings, three to five days per week.

Responsibilities

• As the Front Desk Coordinator, you will be the first point of contact for our clients. Your main responsibilities will include greeting visitors, answering phones, managing the flow of incoming and outgoing communications, taking client payments and applying them to the daily cash sheet.
• Maintain front desk area, lobby, therapy rooms, and conference room – ensuring that they are clean throughout the day and at end of day.
• Route mail to the appropriate personnel.
• Provide professional customer service support to clients, stakeholders, and personnel.
• Answer general administrative questions including but limited to, billing processes and account balances.
• Assist with scheduling, coordination, and note-taking at staff meetings, as requested.
• Complete medical records requests.
• Participate in educational activities including staff meetings and professional development opportunities.
• Participate in team meetings.
• Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations
• Manage the intake log in conjunction with Chardon Front Desk Staff and Supervisors.
• Other duties as assigned by supervisor.

Qualifications

• Associate’s degree in business administration or related field or at least 2 years of administrative experience in a related field.
• Demonstrated ability to exercise good judgment in evaluating administrative situations and making decisions. The ability to work independently is a must.
• Strong computer skills specifically in Office 365 Suite – Excel, Outlook, SharePoint, and Teams.
• Strong organizational and time management skills.
• Strong interpersonal and communication skills with the ability to work effectively as a team member.
• Strong verbal and written communication skills

Location

Ashtabula, Ohio

Benefits

In addition to having your birthday off, Family Pride provides a generous benefits package to part-time staff, including:

• Competitive Salaries – $19-$22/hr, 40 hours/week
• 401(k)
• Paid Time Off
• End-year Profit Bonuses
• Retirement Contribution
• Tuition Reimbursement & Student Loan Assistance

Schedule

• Evening shift
• No weekends

Ready to Make an Impact?

If you’re ready to make a difference, grow professionally, and be part of a supportive community, we want to hear from you.

Family Pride of Northeast Ohio is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace where all employees feel valued and respected.