Common Questions

At Family Pride we offer mental health counseling and case management services for individuals, couples, and families. In addition, we provide parent education, senior support, and reentry.

We employ a diverse group of therapists who are knowledgeable and skilled in trauma informed care, Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Motivational Interviewing, Eye Movement Desensitization and Reprocessing (EMDR), Mindfulness, Active Parenting, and other evidenced based approaches. Our goal is to find the right therapeutic partnership to help you achieve your goals.

At Family Pride we do our best to be available for clients by offering flexible scheduling, but we are not a 24/7 crisis agency. If you or someone you know is having a medical or mental health emergency, please call 9-1-1 or these cope lines:

Geauga County Cope Line: (888)285-5665

Lake County Crisis Hotline:  (440)953-8255

Ashtabula County Suicide Prevention Hopeline: (800)577-7849

You can schedule an appointment by calling our offices at 440-286-1553 or complete our online referral form.

We have three conveniently located offices:


695 South St.
Chardon, OH 44024



1110 Lake Ave.
Ashtabula, OH 44004


Yes, if in-home is your preference.

At Family Pride we are all about meeting you where you are at, this includes in home, school, office, via telehealth, and in your community. We serve clients throughout Northeast, Ohio.

Telehealth is when one of our therapists or case managers provides counseling and support services over the internet through email, video conferencing, online chat, or phone call.

Our office phones are open from 8:30 a.m.-5:30 p.m. Appointments are flexible to best meet the needs of our clients and families, including evening & weekends (by appointment only). 

Insurance & Payment

Family Pride is in-network for all Medicaid plans, ( Caresource, United Health Care, Buckeye, Molina, Amerihealth, Humana, Anthem, and Aetna (OhioRise)) and most Medicare and commercial insurance plans ( Medical Mutual, Aetna, Anthem, Cigna, and United Health Care). In addition, we work with many EAP Programs. Contact your insurance company to confirm Family Pride is in your network.

Family Pride accepts and will directly bill to all commercial insurances. Clients are responsible for remaining co-pays, co-insurance, and deductibles.

Family Pride offers a sliding fee scale for those clients who qualify. Additional financial assistance may be available, please contact our office to learn more!

All co-pays are expected at the time of service.  You will receive a statement for any remaining co-insurance or deductibles.

Family Pride has 4 easy ways to make a payment.

  1. Set up automatic payments when starting services via credit
  2. Click the “make payment” button at top of our webpage to pay by credit card.
  3. Click the QR code with phone and can pay online by credit card
  4. Pay via cash, check, or over phone when receive statement.

Please contact our Billing Specialist, Nicole Culotta, by email at or by phone at 440.901.9207

What can I expect on my first visit…?

If you are meeting your clinician at one of our offices, be sure to email your completed intake packet, prior to your appointment. If you are unable to email your packet, please bring a physical copy or, if necessary, you can come thirty minutes early to fill out paperwork. We will also need a copy of the front and back of your insurance card(s).

Outside of that, just bring yourself and an open mindset!

At the first session, your therapist will talk with you about your reasons for coming to counseling, background and history, symptoms, and discuss your goals for therapy. At the first session, we gather A LOT of information, so bear with us.  Appointments generally take about an hour. After the initial appointment, your sessions will be tailored to meet your individual goals.